About Citrine Salon
Guest Service Specialists
Need To Cancel?
We know that life sometimes gets in the way. That's why we try to be as flexible as possible when it comes to changing appointments. If you cancel more than 24 hours before your set appointment, we'll do our best to set up a better date and time for you.
If you cancel with less than 24 hours, you will be charged for the reserved service. This cancellation fee must be paid before booking your next appointment.
If you cancel an online appointment with less than 24 hours, your credit card on file will be charged for the reserved service.
Need To Return A Product?
Our team will always recommend the at-home care regimen that will best support your overall outcome. If you are not 100% satisfied with the performance of those products, please bring them back in! We will gladly exchange lightly used products so that you can find the perfect fit for you! We do not provide refunds for returned products, only store credit.
We guarantee our services with the use of the at-home hair care recommended by your stylist.
We cannot guarantee results with products purchased outside of the salon.
Not Thrilled With Your Results?
We want everyone to love their hair! If for any reason you would like your look adjusted, please give us a call within 7 days of your service so that we can work with you to make sure you are beyond satisfied!
We do not provide refunds on services rendered.
Our team of stylists will provide our Signature Consultation before your service. During this time, your stylist may recommend multiple sessions to get you to your goal. We cannot provide adjustments based on not reaching your desired look in a single session.