Citrine Salon Policies


Payment & Gratuity
We accept payment in the form of Visa, Mastercard, Discover, personal check, and cash. Gratuity cannot be added to card transactions and should be given in cash or check.

Cancellations & Missed Appointments
We ask that you provide 24 hours notice to reschedule or cancel your appointment. We reserve the right to charge for the time set aside for your service. This applies to missed appointments also. We sincerely appreciate your understanding and respectful observance of this policy.

Cell phones
We politely ask that our clients refrain from using cell phones in the salon in a distruptive manner and silence ringtones for the comfort and serenity of others.

For the safety and comfort of all our clients, any children in the salon under the age of 10 must be accompanied by a guardian at all times.

Fresh coffee, herbal tea, and filtered water are offered to you upon your arrival. We invite you to stay connected during your appointment by using our complimentary salon-wide wifi. Our staff is always ready to serve you and make your experience at Citrine as relaxing, restful, and pleasant as possible.

Gift Cards

Gift cards can be purchased in person or over the phone. We'll wrap them beautifully and even mail them for you. It's a perfect way to pamper and treat your loved ones, no matter the occasion.

Client Satisfaction

If for any reason you are not completely satisfied with the service you receive at Citrine, please let us know within 24 hours so that we can schedule a correction within a week, maximum, from your original appointment date.

If you are not satisfied with your purchase, you can exchange any unused or hardly used product for another item. If you are unable to find something new at the time of the exchange, we can issue a gift certificate only to be redeemed for the purchase of a product. We cannot put credit towards a service. For sanitary reasons, brushes and tools are non-refundable.

Comments, Questions, or Suggestions?
Your feedback is vital to our continual improvement and growth as Chapel Hill's leading salon. We welcome each opportunity we have to earn your trust and deliver you the best service in the industry.